Privacy Policy
Who we are.
Name: Ecosse Automotive
Address: Bo’mains Industrial Estate, Linlithgow Road, Bo’ness, EH51 0QG
Phone Number: 01506 516 106
Website address: https://ecosse-automotive.com.
What personal identifier data we collect.
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name, contact details, address, email address etc)
- Vehicle information (for example, registration number, VIN number)
- We may record your calls for training, quality & monitoring purposes.
How we get the personal identifier data and why we have it.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To allow us to contact you with regards to either:
- Work we are carrying out or work required on your vehicle.
- Information regarding your vehicle such as MOT or service due.
- Confirming a booking / parts order.
Or,
In the case of call recording:
For quality, training and monitoring purposes.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent.
You are able to remove your consent at any time. You can do this by contacting us on 01506 516 106 or by email at info@ecosse-automotive.com
How we store your personal information.
Your information is securely stored within a locked cabinet on our premises.
We keep copies of personal documentation for 7 years. We will then dispose of your information by incinerating any paperwork with personal information recorded on it.
All recorded digital data is encrypted so it can only be accessed by ourselves and kept on separate storage drives which aren’t accessible from our main computer network. We keep any information that is stored digitally, such as call recordings, for 1 year. We will then dispose of your information by completely erasing the data & reformatting our storage drives.
We never collect or record any credit / debit card details to store on our premises. If you are purchasing from our online store, all payment details entered are encrypted automatically, processed through the payment system and are not accessible by anyone except the customer. If you provide payment over the phone, any call recording which may be taking place will be paused for the duration of the transaction so no details are stored.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@ecosse-automotive.com or 01506516106 if you wish to make a request.
Ways Our Website Collects Data.
By default, our website does not automatically collect any personal identifier data about visitors and only collects the data inputted on the User Profile screen by registered users. The various ways our website collects other data are listed below.
Online store.
While you visit our store, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Comments.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with.
We do not share your personal identifier data with any third party companies, If you request a password reset, your IP address will be included in the reset email.
How long we retain your data.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For any user that registers on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data.
Visitor comments may be checked through an automated spam detection service, but is not physically sent to any other third parties.
How to complain.
If you have any concerns about our use of your personal information, you can make a complaint to us at info@ecosse-automotive.com or 01506516106.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
